Tire Service Advisor

Dealer Tire-posted about 1 year ago

$56,368 - $61,360/Yr

Full-time • Entry Level

Riverside, CA

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

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The Tire Service Advisor at Dealer Tire LLC is responsible for selling tires and providing exceptional customer service within a premium OEM dealership. This role involves diagnosing tire-related issues, maintaining customer relationships, and ensuring customer satisfaction while meeting sales goals. The position offers opportunities for career advancement in a supportive work environment.

Selling tires to customers on the service drive to exceed assigned sales goals.
Inspecting customers' cars on the service drive.
Diagnosing tire-related problems, recommending service, and quoting prices.
Assuring necessary repairs are completed as ordered and priced as quoted.
Maintaining strong, effective relationships with customers and dealer personnel.
Overseeing customer satisfaction and solving problems that arise.
Completing monthly market analyses.
Assisting in store operations (i.e. maintaining inventory, opening/closing the store, etc.).
Assisting dealership technicians to ensure service levels are maintained.

2+ years of tire service experience, preferably in a retail tire and service environment.
Excellent verbal communication skills with strong customer service orientation.
Proficient computer skills to include experience with MS Office and online order management applications.
May be required to operate a motor vehicle.
Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

Profit sharing
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

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