(USA) Tire & Battery Technician - Automotive

Walmart • Evans, CO

3d • Onsite

About The Position

As a Tire & Battery Center Technician, you will work to provide safe and efficient service in both the sales and service areas of the department, aiming to deliver more value to members. This role requires collaborative work with other associates to meet member expectations. Key aspects include being a team member, collaborating on sales and service requests, educating and mentoring new technicians, and developing interpersonal skills for customer service. You are expected to be an expert in safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point of Sale systems, and selling techniques. The position also involves leveraging digital tools to drive sales, enhance service, and boost associate engagement, using handheld technology for business decisions, safety alerts, new product information, and training, while adapting to and promoting new tools. As an owner, you will communicate needs for equipment, tools, and supplies to the TBC Lead, manage returns and special orders, operate cash registers, process transactions, maintain inventory, audit safety and compliance, report issues, complete documentation, ensure proper merchandise handling, identify member needs, assist with purchasing, and resolve concerns. Furthermore, you will act as a talent ambassador, advocating for the brand, modeling high-quality service, developing and inspiring colleagues, and assisting in training. Compliance with company policies, ethics, and integrity standards is crucial, as is completing work assignments, collaborating with partners, prioritizing tasks, and adapting to feedback. The company values respect for individuals, fostering an inclusive culture, building strong relationships, and strengthening the team through development and recognition. Maintaining high standards of integrity, ethics, and compliance, modeling Walmart values, and supporting the goal of becoming a regenerative company are also essential. The role demands a customer-first approach, informed decision-making, and a continuous strive for excellence through curiosity, calculated risks, and embracing new technologies.

Requirements

• Valid state-issued driver's license.
• Successfully complete all job required trainings and assessments within a prescribed time period.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail Experience.

Responsibilities

• Provide safe and efficient service in both the sales and service areas of the department.
• Deliver to members more of what they love, for less.
• Work collaboratively with other associates to ensure the club meets the member’s expectations.
• Collaborate with team members to fulfil sales and service requests.
• Educate other associates on tools, tasks, and resources.
• Mentor new technicians.
• Communicate and develop interpersonal skills for providing safe and efficient customer service.
• Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality.
• Demonstrate knowledge of Point of Sale systems, phone, and in-person selling techniques.
• Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
• Utilize hand held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
• Adapt to new tools and encourage others to use them.
• Communicate equipment, tools, and supplies needs to TBC Lead.
• Track and monitor returns and special orders.
• Operate cash registers.
• Process transactions.
• Work hands-on in the physical area.
• Maintain accurate inventory.
• Audit safety and compliance standards.
• Report TBC complaints, safety hazards, and problems with products, services, and work areas.
• Complete paperwork, logs, and other required documentation.
• Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
• Identify member needs.
• Assist members with purchasing decisions.
• Resolve issues and concerns.
• Be a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products.
• Develop, influence, and inspire others for working in a style that is respectful, supportive, and team oriented.
• Understand roadblocks and assist in training team members.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners.
• Identify priorities, deadlines, and expectations.
• Carry out tasks, communicating progress and information.
• Determine and recommend ways to address improvement opportunities.
• Adapt to and learn from change, difficulties, and feedback.
• Embrace differences in people, cultures, ideas, and experiences.
• Create a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Create opportunities for all associates to thrive and perform.
• Help to attract the best talent.
• Build strong and trusting relationships.
• Communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by helping, developing, and mentoring others.
• Recognize others' contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Model the Walmart values to support and foster our culture.
• Hold oneself and others accountable.
• Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information, balance short and long-term priorities, and consider how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Display curiosity and a desire to learn.
• Take calculated risks and demonstrate courage and resilience.
• Drive continuous improvements, be open to and use new technologies and skills, and support others through change.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
• Tuition, books, and fees are completely paid for by Walmart (for Live Better U programs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed