(USA) Tire & Battery Technician - Automotive

Walmart•Nicholasville, KY

1d•Onsite

About The Position

As a Tire & Battery Center Technician, you will work to provide safe and efficient service in both the sales and service areas of the department, aiming to deliver more value to members. This role involves collaborating with other associates to meet member expectations. Key aspects of the role include being a team member, an expert in safety and industry guidelines, a techie utilizing digital tools, an owner responsible for inventory and transactions, and a talent ambassador who values member experience and mentors new technicians. The position requires adherence to company policies, completion of work assignments, fostering respect among individuals, acting with integrity, prioritizing customer service, and striving for continuous improvement.

Requirements

Valid state-issued driver's license.
Successfully complete all job required trainings and assessments within a prescribed time period.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail Experience.

Responsibilities

Provide safe and efficient service in both the sales and service areas of the department.
Collaborate with team members to fulfil sales and service requests.
Educate other associates on tools, tasks, and resources.
Mentor new technicians.
Develop interpersonal skills for providing safe and efficient customer service.
Demonstrate knowledge of safety and compliance protocols.
Demonstrate knowledge of tire and battery industry guidelines and service standards.
Demonstrate knowledge of equipment operations and TPMS (Tire Pressure Monitoring systems).
Demonstrate knowledge of product specifications and seasonality.
Demonstrate knowledge of Point of Sale systems and selling techniques (phone and in-person).
Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
Utilize hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
Adapt to new tools and encourage others to use them.
Communicate equipment, tools, and supplies needs to TBC Lead.
Track and monitor returns and special orders.
Operate cash registers and process transactions.
Work hands-on in the physical area.
Maintain accurate inventory.
Audit safety and compliance standards.
Report TBC complaints, safety hazards, and problems with products, services, and work areas.
Complete paperwork, logs, and other required documentation.
Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
Identify member needs and assist members with purchasing decisions.
Resolve member issues and concerns.
Act as a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products.
Develop, influence, and inspire others for working in a style that is respectful, supportive, and team oriented.
Understand the roadblocks and assist in training team members.
Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners.
Identify priorities, deadlines, and expectations.
Carry out tasks, communicate progress and information.
Determine and recommend ways to address improvement opportunities and adapting to and learning from change, difficulties, and feedback.
Embrace differences in people, cultures, ideas, and experiences.
Create a workplace where associates feel seen, supported, and connected through a culture of belonging.
Create opportunities for all associates to thrive and perform.
Help to attract the best talent.
Work as a team, build strong and trusting relationships.
Communicate with impact, energy, and positivity to motivate and influence.
Strengthen the team by helping, developing, and mentoring others.
Recognize others contributions and accomplishments.
Maintain and promote the highest standards of integrity, ethics, and compliance.
Model the Walmart values to support and foster our culture.
Hold oneself and others accountable.
Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
Deliver results while putting the customer first.
Make decisions based on reliable information, balance short and long-term priorities, and consider how own work impacts the teams ability to deliver on our purpose for all stakeholders.
Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience.
Drive continuous improvements, be open to and use new technologies and skills, and support others through change.

Benefits

Competitive pay.
Performance-based bonus awards.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.