Tire & Battery Technician - Automotive

Walmart•Lakeland, FL

1d•Onsite

About The Position

As a Tire & Battery Center Technician, you will work to provide safe and efficient service in both the sales and service areas of the department, delivering to members more of what they love, for less. You will collaborate with other associates to ensure the club meets member expectations. This role involves being a team member, an expert in safety and industry guidelines, a techie leveraging digital tools, an owner managing inventory and transactions, and a talent ambassador valuing member experience and mentoring others. The technician is also expected to comply with company policies, complete work assignments, respect individuals, act with integrity, serve customers and members, and strive for excellence.

Requirements

Valid state-issued driver's license
Successfully complete all job required trainings and assessments within a prescribed time period if I receive the position
Must be 18 years of age or older

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Collaborates with team members to fulfil sales and service requests
Educates other associates on tools, tasks, resources, and mentors new technicians
Communicates and develops interpersonal skills for providing safe and efficient customer service
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality
Demonstrates knowledge of Point of Sale systems, phone, and in-person selling techniques
Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement
Utilizes hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training
Adapts to new tools and encourages others to use them
Communicates equipment, tools, and supplies needs to TBC Lead
Tracks and monitors returns and special orders
Operates cash registers and processes transactions
Works hands-on in the physical area
Maintains accurate inventory
Audits safety and compliance standards
Reports TBC complaints, safety hazards, and problems with products, services, and work areas
Completes paperwork, logs, and other required documentation
Ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures
Identifies member needs, assists members with purchasing decisions, and resolves issues and concerns
Being a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products
Develops, influences, and inspires others for working in a style that is respectful, supportive, and team oriented
Understands the roadblocks and assists in training team members
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices
Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners
Identifies priorities, deadlines, and expectations, carrying out tasks, communicating progress and information
Determines and recommends ways to address improvement opportunities and adapts to and learns from change, difficulties, and feedback
Embraces differences in people, cultures, ideas, and experiences
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
Creates opportunities for all associates to thrive and perform, helps to attract the best talent
Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence
Strengthens the team by helping, developing, and mentoring others, recognizes others' contributions and accomplishments
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture
Holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
Delivers results while putting the customer first
Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change

Benefits

Competitive pay
Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (Paid Time Off)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PPTO (Protected Paid Time Off) that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning and short-form certificates, including tuition, books, and fees)