Tire & Battery Technician - Automotive

Walmart•Normal, IL

1d•Onsite

About The Position

As a Tire & Battery Center Technician at Sam's Club, you will be responsible for providing safe and efficient service in both the sales and service areas of the department, aiming to deliver value to members. This role involves collaborating with other associates to ensure the club meets member expectations. Key aspects of the position include being a team member, an expert in safety, compliance, industry guidelines, service standards, equipment operations, TPMS, product specifications, and sales techniques. You will also leverage digital tools to drive sales and improve service, manage inventory, process transactions, maintain safety standards, and resolve member issues. Additionally, you will act as a talent ambassador, valuing the member experience, modeling high-quality service, and mentoring team members. The company, Walmart, founded by Sam Walton, is committed to helping customers save money and is focused on reinventing the shopping experience.

Requirements

Valid state-issued driver's license.
Successfully complete all job required trainings and assessments within a prescribed time period if the position is received.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail Experience.

Responsibilities

Collaborates with team members to fulfil sales and service requests.
Educates other associates on tools, tasks, resources, and mentors new technicians.
Communicates and develops interpersonal skills for providing safe and efficient customer service.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality.
Demonstrates knowledge of Point of Sale systems and phone and in-person selling techniques.
Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
Utilizes hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
Adapts to new tools and encourages others to use them.
Communicates equipment, tools, and supplies needs to TBC Lead.
Tracks and monitors returns and special orders.
Operates cash registers and processes transactions.
Works hands-on in the physical area maintaining accurate inventory.
Audits safety and compliance standards.
Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Completes paperwork, logs, and other required documentation.
Ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
Identifies member needs, assists members with purchasing decisions, and resolves issues and concerns.
Being a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products.
Developing, influencing, and inspiring others for working in a style that is respectful, supportive, and team oriented.
Understanding the roadblocks and assisting in training team members.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources.
Collaborates with managers, coworkers, customers, and other business partners.
Identifies priorities, deadlines, and expectations.
Carries out tasks, communicating progress and information.
Determines and recommends ways to address improvement opportunities.
Adapts to and learns from change, difficulties, and feedback.
Embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
Creates opportunities for all associates to thrive and perform.
Helps to attract the best talent.
Works as a team, builds strong and trusting relationships.
Communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing, and mentoring others.
Recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster our culture.
Holds oneself and others accountable.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (Paid Time Off)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PPTO (Protected Paid Time Off) that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning and short-form certificates; tuition, books, and fees are completely paid for by Walmart)