Timberland: Co-Manager - Citadel Outlets

About the position

As the Co-Manager, your actions, and the actions of the team will play a key role in providing a best-in-class customer experience that aligns with our brand’s purpose and values. You will be responsible for owning the overall talent acquisition and retention aspect of the business. You will impact the overall bottom line by maintaining optimal staffing levels, recruiting, hiring, retaining, educating, and motivating a team of brand advocates who in turn inspire the customer. This performance will be driven through training, developing, and inspiring the team. Overall, your leadership will maximize store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well executed. The guidance you offer and example you set will help create an environment and culture aligned with Timberland’s Purpose, always putting our internal and external customers first.

Responsibilities

• Held accountable for achieving store sales goals and promoting productivity through measurement and monitoring of progress and results against key targets.
• Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
• Under the direction of the Store Manager, provides coaching to the store team in the core areas of customer service and engagement, brand identity, product knowledge, and operations.
• Support store marketing events and grow relationships in the community to generate brand awareness, drive traffic by seeking opportunities to engage with the customers and support/participate in community initiatives outside the four walls of the store.
• Partner with the Store Manager on managing store schedules, loss prevention, store audits, expense control, weekly reports and ensuring that company/store policies and procedures are followed.
• Maintain store inventory through proper shipping and receiving procedures.
• Partner with Store Manager on the implementation of visual merchandise directives and maintains standards consistent with the company brand strategies; utilizes weekly reports regarding merchandising, trends, and product needs.
• Assist the Store Manager in attracting, recruiting, and hiring high caliber talent.
• Work with the Store Manager to provide feedback during the annual performance appraisal process, evaluates staff, and ensures all staff members receive ongoing feedback regarding their performance.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

Requirements

• 1+ years of Store Manager experience
• 4+ years’ experience in a specialty retail environment, retail footwear/apparel industry experience
• People and performance management experience
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
• Demonstrated ability to meet and exceed sales and profit results
• Proven ability to meet business goals by driving results through store team
• Ability to plan and drive results while balancing shifting priorities
• Excellent verbal and written communication skills
• Ability to build, lead and manage a high performing team
• Excellent decision-making ability in a fast-paced environment
• Able to meet performance expectations
• Detail oriented and excellent organization skills
• Proficient computer skills including word processing, spreadsheets, and software programs
• Proven ability in leading the delivery of a high level of customer service in a retail environment

Nice-to-haves

• Associate Degree (AA) or equivalent from two-year college or technical school

Benefits

• Comprehensive benefits that encourage mental, physical and financial well-being for all VF associates.
• 40 paid hours of service time every year
• Discounts on ski passes
• Free kayak rentals