Tilebar - Specialist, Client Exp

Tilebar | Soho Studio LLC • Burlington, NJ

196d • $20 - $24

About The Position

Soho Studio/TileBar, founded in 2006, is not your traditional tile company. We're a modern, tech-savvy, and design-forward brand that’s reshaping the tile and home décor industry in the U.S. By combining cutting-edge technology with distinctive product design, we're making it easier than ever for homeowners, designers, and contractors to shop for tiles online. As we continue our rapid growth, we’re looking for a passionate and highly motivated Client Experience Specialist to join our team and play a key role in delivering the outstanding service that sets TileBar apart.

Requirements

• High School Diploma or equivalent (required)
• 1–3 years of customer service or contact center experience
• Bonus if you’ve worked in tile, building materials, furniture, textiles, interior design, or e-commerce
• Familiarity with Microsoft Office Suite; experience with SalesPad, Magento, or Zendesk is a plus
• Strong communication, active listening, and problem-solving skills
• Ability to balance client satisfaction with company priorities
• A positive attitude and a passion for helping people

Responsibilities

• Deliver exceptional client support via phone, email, chat, and social media
• Troubleshoot and resolve client issues quickly and effectively
• Act as a subject matter expert on our products and services
• Build rapport and establish trust with every interaction
• Collaborate with peers and escalate concerns when needed to ensure client satisfaction
• Maintain professionalism and integrity, even in challenging situations
• Adapt to fast-changing environments and technologies
• Contribute to a positive team culture by showing initiative, accountability, and dependability

Benefits

• $20–$24/hour based on experience and location
• Medical, Dental, and Vision Insurance
• 401(k) with 4% Company Match
• Telehealth & Disability Insurance
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Time Off and Personal Days
• Free Daily Lunch
• Employee Assistance Program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED