TikTok Shop - Logistics Product Operations & Solutions Manager

Tiktok • Seattle, WA

404d • $141,360 - $275,652

About The Position

The position involves managing logistics and carrier operations for TikTok's e-commerce platform, focusing on the launch of new carriers and optimizing existing performance. The role requires collaboration with various teams to enhance the fulfillment process and ensure a seamless e-commerce experience for users. The candidate will also conduct market research and analysis to identify opportunities for improvement in carrier operations.

Requirements

• Bachelor degree or above, more than 5 years of working experience in US e-commerce fulfillment and logistics industry.
• Solid working experience in e-commerce fulfillment in the US.
• 3+ years of experience in delivery network system solution experience or carrier management system experience.

Nice To Haves

• Excellent communication, cross-team collaboration and system project management skills.
• Exhibit E-commerce thinking, customer-oriented, spirit of exploration, strong sense of responsibility, strong data analysis skill and project management skill, and rich experience in cross functional communication and coordination.
• Experience in international ecommerce logistics.

Responsibilities

• Responsible for new carrier launch and existing performance including fulfillment center and inbound hub launch, including system training, parcel testing, etc.
• Identify system issues and improvement opportunities in carrier operations.
• Take part in product solution design for domestic network and carrier routing, including system configuration, training and other go-to-market activities.
• Perform in-depth research and analysis of the carrier market.
• Work closely with the operations team and logistic partners, constantly innovate and optimize operation models and system solutions.

Benefits

• 100% premium coverage for employee medical insurance
• Approximately 75% premium coverage for dependents
• Health Savings Account (HSA) with a company match
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans
• Flexible Spending Account (FSA) Options
• 10 paid holidays per year
• 17 days of Paid Personal Time Off (PPTO)
• 10 paid sick days per year
• 12 weeks of paid Parental leave
• 8 weeks of paid Supplemental Disability
• Mental and emotional health benefits through EAP and Lyra
• 401K company match
• Gym and cellphone service reimbursements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree