Tier One Site Operator (2nd Shift)

RTX-posted 4 days ago
Full-time • Mid Level
Onsite • Springfield, VA
5,001-10,000 employees
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At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. RTX seeks an Operator to join a high-performing team at the heart of an important US government function which helps the nation meet its national security strategy. The selected candidate will be a team member on a high-performing Operations and Sustainment team, embedded on-site, with customer presence, for a system considered mission critical by the government. The team is responsible for successful 24x7 operations of the system, with very detailed assistance to additional parts of the system. This position is expected to be a weekday second shift position (2:00pm - 10:00pm) with one weekend (12 hours Sat and Sun) approximately every 5 weeks after initial training period with commensurate shift differential. After a weekend shift worked, employee can select three days off of their choosing the following week.

  • Work with other operators and data managers, Raytheon's factory team of engineers and technologists, subcontractors, peers, customers, and product vendors, to provide Tier 1 and Tier 2 troubleshooting toward resolution of technical system anomalies.
  • Maintain the environment by identifying anomalies and restoring to operations or working with senior engineers for action.
  • Assist on install upgrades, monitors system and network performance, initiates troubleshooting, and works with other organizations.
  • Follow existing operational policies and procedures, troubleshoot hardware, software and operating system issues, and escalate application problems to support teams.
  • Typically requires a Bachelor’s in science, Technology, Engineering, or Mathematics (STEM) and a minimum of 5 years of prior relevant experience.
  • Active and transferable U.S. government issued security clearance is required prior to start date.
  • U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
  • Prior experience with Linux.
  • Security+ certification.
  • Experience in the Intelligence Community (IC).
  • Familiar with technical documentation.
  • Comfortable performing normal duties collocated with the customer and other operations center residents.
  • Proven ability in strong customer support.
  • Strong team player with good communications and detailed problem tracking for system reports.
  • Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world.
  • At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
  • Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
  • Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
  • Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.
  • Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
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