Tier One Site Operator (3rd Shift Weekends)

RTX

16d•Onsite

About The Position

RTX seeks an Operator to join a high-performing team at the heart of an important US government function which helps the nation meet its national security strategy. The selected candidate will be a team member on a high-performing Operations and Sustainment team, embedded on-site, with customer presence, for a system considered mission critical by the government. The team is responsible for successful 24x7 operations of the system, with very detailed assistance to additional parts of the system. This position is weekend night shift position (6:00pm - 6:00am), Working Saturday and Sunday nights, plus two nights during the nominal work week, depending on schedule that week.

Requirements

Typically requires a Bachelor’s in science, Technology, Engineering, or Mathematics (STEM) and a minimum of 5 years of prior relevant experience.
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Prior experience with Linux.

Nice To Haves

Security+ certification.
Experience in the Intelligence Community (IC).
Familiar with technical documentation.
Comfortable performing normal duties collocated with the customer and other operations center residents.
Proven ability in strong customer support.
Strong team player with good communications and detailed problem tracking for system reports.

Responsibilities

Work with other operators and data managers, Raytheon's factory team of engineers and technologists, subcontractors, peers, customers, and product vendors, to provide Tier 1 and Tier 2 troubleshooting toward resolution of technical system anomalies.
Maintain the environment by identifying anomalies and restoring to operations or working with senior engineers for action.
Assist on install upgrades, monitors system and network performance, initiates troubleshooting, and works with other organizations.
Follow existing operational policies and procedures, troubleshoot hardware, software and operating system issues, and escalate application problems to support teams.