Tier II Service Desk Specialist (Part-Time)

IQUASAR LLC

1d•Hybrid

About The Position

Makpar has an exciting opportunity for an Tier II Service Desk Specialist (Part-Time) to join our growing team. Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people. We are seeking a Tier II Service Desk Specialist for a (Part-Time) position. The Position: Tier II Service Desk Specialist provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.

Requirements

Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience).
6 months to 1 year of desktop support or IT helpdesk experience.
Proficiency in Windows and macOS environments.
Knowledge of Active Directory, Office 365, and basic networking concepts.
Familiarity with imaging tools and remote support software.
Familiarity with ticketing systems such as ServiceNow and Remedy.
Strong communication, customer service, and problem-solving abilities.
Must adhere to federal government IT security standards.
Work Environment: Onsite or hybrid; may require occasional travel to regional offices.
Ability to lift and move computer equipment (up to 50 lbs.).
Security Clearance eligibility to obtain and maintain a Public Trust clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minimum of 3 years to obtain.

Nice To Haves

CompTIA A+
Microsoft Certified Modern Desktop Administrator Associate
ITIL Foundation

Responsibilities

Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals.
Diagnose and resolve hardware and software issues in a timely manner.
Install, configure, and maintain operating systems, applications, and security tools.
Assist with onboarding and offboarding of employees, including device setup and account provisioning.
Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system
Collaborate with IT team members to escalate complex issues and implement solutions.
Ensure compliance with organizational IT policies and security standards.
Support remote users and troubleshoot connectivity issues via VPN or remote tools.