Tier II Product Technical Support Engineer (remote)

Johnson Controls • New Freedom, PA

3d • Remote

About The Position

Build your best future with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time- 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one! Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do Johnson Controls is hiring! Our Tier II Chiller Product Technical Support Engineer provides technical support to the Field Sales & Service organization in a consistent manner across all chiller product offerings based out of our New Freedom, PA, location. This role can be remote for anyone based in the US. How you will do it Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations. Accountable for timely and high quality product service literature Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility. Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical Support Engineer III provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level. They will support key customer accounts as a technical resource to the branches. Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer. Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on BE equipment Manages Technical Escalations from Tier I To develop and maintain " a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites. What we look for Required Must be able to travel up to 20% Bachelor’s degree in engineering or a related Technical/Scientific field required and a minimum of 10 years of technical experience with a knowledge of HVAC&R products. Analyze and solve complex product system problems. Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail. Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers. HIRING SALARY RANGE: $100,000 - $134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Requirements

• Must be able to travel up to 20%
• Bachelor’s degree in engineering or a related Technical/Scientific field required and a minimum of 10 years of technical experience with a knowledge of HVAC&R products.
• Analyze and solve complex product system problems.
• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers.

Responsibilities

• Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas
• Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
• Accountable for timely and high quality product service literature
• Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility.
• Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
• Product Technical Support Engineer III provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level.
• They will support key customer accounts as a technical resource to the branches.
• Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer.
• Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on BE equipment
• Manages Technical Escalations from Tier I
• To develop and maintain " a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees