Tier II Computer Specialist - Senior

About the position

Join the United States Capitol Police (USCP) as a Senior Tier II Computer Specialist and play a crucial role in maintaining and optimizing our cutting-edge technology infrastructure. This position offers a unique chance to support the important work of the USCP while advancing your career in IT support and management.

Responsibilities

• Implement, maintain, and troubleshoot desktop, laptop, and tablet systems across the USCP's distributed computer environment
• Install and configure hardware, software, and peripherals for networked and stand-alone environments
• Provide expert technical support and guidance to USCP users on various computer systems and software
• Manage the lifecycle of computer equipment, including preparation for reuse, refresh as part of the Capital Equipment Refresh Program (CERP), and proper disposal
• Administer and test standardized hardware, software, and network configurations
• Coordinate equipment relocation during office moves

Requirements

• Must be a US Citizen
• Bachelor's Degree in Computer Science, Information Technology, or Engineering (or equivalent experience)
• 5+ years of experience in a similar IT support role
• Proficiency with Microsoft Windows (7 and 10), Microsoft Office 2016, and Exchange/Outlook
• Strong troubleshooting and problem-solving skills for hardware and software issues
• Experience with trouble-ticketing systems
• Excellent communication skills, both verbal and written
• Ability to lift up to 50 lbs

Nice-to-haves

• Experience supporting local and wide area networks
• Familiarity with mobile platforms and tablet devices
• Knowledge of IT asset management practices
• Experience providing remote technical support

Benefits

• Healthcare
• Wellness programs
• Financial benefits
• Retirement plans
• Family support
• Continuing education
• Time off benefits