Tier I Volvo Frontline Support Representative
About The Position
At Percepta, we bring first-class service across each market we support. As a Tier 1 Volvo Frontline Support Representative in Mahwah, NJ , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. The Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the Representative ensures customer satisfaction through a professional, caring approach always.
Requirements
- High School diploma required, College degree a plus
- 1-3 years of relevant call center/customer service work experience preferred
- Roadside dispatching or emergency response experience preferred
- Ability to work both independently and as part of a team
- Strong decision-making skills, using logic and intuition
- Excellent organizational skills
- Excellent communication skills, both written and verbal
- Comfortable communicating via phone, email, text, or other written forms, adjusting style as needed
- Creative problem-solving and troubleshooting abilities
- Speed and accuracy in typing
Responsibilities
- Coordinate towing and roadside assistance for Volvo car owners.
- Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats
- Navigate systems efficiently to provide accurate, timely, and courteous manner
- Document and all customer interactions in the appropriate systems
- Assist customers with product-related inquiries using all available resources
- Take ownership of resolving customer issues within authority, ensuring customer satisfaction
- Escalate complex issues to Tier 2 support or management when necessary
Benefits
- Total of $21.00 per hour.
- The facility is inviting, with a coffee bar, a gym, a cafeteria, and great work culture.
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
