The Tier I Technical Support Specialist provides the AFRL/RQ-West Rocket Lab with Tier I assistance by delivering customer support for hardware running Windows 10 or higher and provides Tier I customer service and problem remediation via the Web Help Desk (WHD) ticketing system. The best candidate will have knowledge of IT concepts and more than basic troubleshooting skills gained through experience, certification, and/or formal training. As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com. Submit your resume today!