Tier 3 VIP Support

Govcio LLC•Washington, DC

15h•Onsite

About The Position

GovCIO is currently hiring for a Tier 3 VIP Support Administrator to provide executive support for DAIT within the CFTC. This person will be a part of an executive support team delivering white glove, mission critical IT services to senior executives and VIP stakeholders within the Commission. They will ensure high-quality technical support (Tier 3), enforce best practices, and drive operational improvements across a secure, compliance-focused environment. The position is based in Washington, DC and requires full onsite presence.

Requirements

Bachelors degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline with 5 - 8 years (or commensurate experience). Acceptable substitute for education would be 9 years (overall) directly related experience.
5+ years of work experience in computer systems with at least 3 years of solid system, network administration and/or IT services experience.
Experience managing Active Directory user accounts and Group Policy in AD/Azure AD
Experience working with Outlook and shared mailboxes
Experience provisioning user workstations and software using MCM or similar tools
Experience with Microsoft 365 (Teams, Outlook) and other collaboration tools.
Attention to detail while creating/modifying/managing a high volume of accounts
Strong organizational, problem-solving, and analytical skills
Ability to manage multiple priorities and projects
Manage on/off‑boarding, user provisioning, permissions
Exceptional interpersonal, written, and verbal communications skills
Ensure accessibility and Section 508 compliance for end‑user tech and A/V experiences
Clearance Required: Must be able to acquire and maintain CFTC Public Trust

Nice To Haves

Experience managing mailboxes using Exchange Online; creation, deletion, and permissions
Knowledge of Microsoft Windows Server 2019, 2022 and Microsoft Windows 11

Responsibilities

Manage and maintain user accounts and access to network resources:
Administering user profiles in Active Directory and mailboxes in Exchange Online
Apply password reset and access permissions ensuring agency guidelines are followed
Manage email distribution lists and security groups
Support agency “PIV” (smart card) secure logon
Assist with shared file access (traditional server and cloud)
Assist with user OneDrive management and troubleshooting
Oversee administration of MFDs (multi-function devices), network printers, and related servers:
Manage network print queues, including troubleshooting and resolving queue problems
Serve as escalation point for customer support and provide coordination with infrastructure teams
Collaborate with senior staff and client to resolve complex problems