Tier 3 Helpdesk Technician

Secur-Serv • Midland, TX

12d • Onsite

About The Position

The Tier 3 Helpdesk Technician also known as Field Service Engineer is responsible for the design, implementation, maintenance, and support of enterprise-level network infrastructure. Will act as a technical resource within the network engineering team, assisting in the planning and execution of network projects, troubleshooting complex network issues, and ensuring high levels of network performance and security. The role also involves contributing to documentation, change management, and adherence to industry best practices.

Requirements

• High school diploma or GED
• Minimum 5 years of proven hands-on network engineering experience
• Travel (Daily, local commute)
• Strong knowledge in multiple infrastructure and internetworking methodologies
• Technically proficient in switching, routing, security policy (firewall), and load balancing technologies; acts as internal consultant
• Strong focus on network security and segmentation, with the ability to support environments subject to multiple, industry-specific compliance
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Excellent business acumen
• Solid organizational skills and ability to effectively prioritize a high volume of incoming requests
• Ability to work on a flexible schedule (occasional Saturdays and evenings)
• Excellent communication and facilitation skills
• Excellent customer service skills and the ability to work with a strong sense of urgency
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Proficiency with the following devices (ability to design, implement, and support): Cisco Catalyst switches Cisco Nexus switches Cisco ASA-X Firewalls Cisco FTD Firewalls with IDS/IPS & FMC Cisco ISR4451-X F5 BIGIP I Series Load Balancers w/ VCMP Aruba Wireless Infrastructure (IAP)

Nice To Haves

• Experience with critical facilities (electrical, HVAC, physical security)
• Strong understanding of Virtualization environments (ESXi and Hyper-V)
• Strong understanding of computer communications, networks and protocols
• Knowledge in Storage/SAN, Compute, and .NET Web Application management
• Knowledge of Cisco Meraki and Firewall Programming
• Knowledge of Azure and AWS

Responsibilities

• Install, maintain, and troubleshoot computers
• Create customer documentation for customer projects
• Install and configure systems
• Server and Network Maintenance
• Client end user support
• Participate in hardware and software rollouts, end of lease upgrades, and critical projects to maintain the technology readiness within the organization
• Manage and monitor status of Server backups
• Respond to user’s needs and questions
• Participates on initiatives, with deliverables and meets quality standards, on time
• Leads cross-functional initiatives, with deliverables and meets quality standards, on time
• Creates System Design Documents
• Estimates system level and enterprise solution work efforts
• Delivers personal tasks on time and leads the delivery of tasks for natural or cross-functional workgroup
• Designs, develops and implements complex business rules
• Responsible for fulfilling end-user requests
• Provide off-hour coverage and emergency support as needed
• Keep an inventory of all electronic components
• Routinely operates under deadlines and may be subject to extreme workloads
• Periodically provides guidance to and assists in training less experienced individuals
• Works independently

Benefits

• We have a generous benefits package for our benefits-eligible employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account; Additional benefits available are dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
• Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
• Utilize our company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED