Tier 3 Help Desk Support Engineer

Koniag Government Services, LLC • Washington, DC

82d

About The Position

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity, onsite in downtown Washington, DC a minimum of three (3) days per week or alternate schedule totaling 80 hours/2 weeks. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Requirements

• US Citizenship is required and pass Criminal Background Check.
• Must possess an industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), or equivalent within 45 days of start.
• A minimum of 4 years of experience administering Windows 10/Windows 11.
• A minimum of 4 years of experience (Intermediate level or above proficiency) with SCCM to manage servers and deploy patches.
• A minimum of 4 years of experience developing, testing and deploying workstation images for government/private agencies.
• Ability to troubleshoot as required print servers, patch management or other Tier III efforts, leading problem-solving efforts with agency personnel, other technical personnel and/or organizations.
• Applying OS and other workstation patches and upgrades on a regular basis using administrative tools and utilities including SCCM.
• Experience in maintaining and managing service accounts as required. Installing, modifying and maintains systems and utility software on server computer systems.
• Must have expert level experience working with Microsoft Windows (Windows 10 and Windows 11) and Microsoft Office 365 (M365) Email, Teams, and OneDrive, and general Exchange/Outlook support.
• Must have expert level experience in creating and updating PowerShell scripts/programs.
• Expert level experience in configuring and managing enterprise print systems and servers.
• Ability to provide clients with security vulnerability remediation recommendations and guidance, up to and including remediation tracking and reporting.
• Experience in working with contractors and technical teams to ensure the development, testing, and on-schedule turn-up of the customized image processes.
• Experience with providing vulnerability remediation support on any potential security findings for workstations across an enterprise.
• Experience in conducting ad-hoc vulnerability scans and remediation for clients within a fast-paced environment.

Responsibilities

• Serve as an Escalation point for Tier II help desk.
• Maintain the current print server and manage configuration changes as required due to printer refreshes or other changes.
• Remotely push monthly system patches and security vulnerability updates to workstations using the Government-provided tools (currently Microsoft System Center Configuration Manager-SCCM) and Microsoft Windows SUS Services.
• Provide intermediate level of troubleshooting for all Microsoft Office Products, Active Directory/Exchange, and patch management support.
• Maintain and update on a monthly basis the current approved images for all approved workstation configurations across the agency enterprise.
• Provide Tier III technical support to the PC technicians including troubleshooting, repairing, installing and configuring printers, scanners, cameras and all hardware related to workstations when required.
• Support for on call or special events.
• Travel between client sites as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K with company matching
• Flexible spending accounts
• Paid holidays
• Three weeks paid time off

What This Job Offers

• Number of Employees: 1,001-5,000 employees