Tier 2 / Tier 3 IT Support Specialist

Next Step Systems • Washington, DC

106d

About The Position

We currently have a great opportunity for a Tier 2 / Tier 3 IT Support Specialist. This position is primarily on-site but may allow for hybrid or remote flexibility if the candidate meets all background and compliance requirements.

Requirements

• Need 2 to 4 years of experience as an IT Support Specialist.
• Need experience with Microsoft 365.
• Need experience with VPN troubleshooting.
• Need experience with ServiceNow or similar ITSM.
• You should have an A+/Network+ certification.

Responsibilities

• Provide escalated IT support.
• Troubleshoot Windows 10/11, Microsoft 365 applications, VPNs, printers, and peripherals.
• Support VIP users.
• Document and escalate issues as needed.

Benefits

• medical insurance
• retirement plan
• PTO

What This Job Offers

• Career Level: Mid Level