Tier 2 Telephony Technician - Senior (Government)

AT&T•McLean, VA

8d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for a Telephony Tier 2 Operations and Maintenance Technician to support the 24 x 7 Network Operations Center in providing telephony operations and equipment expertise.

Requirements

Familiarity with leading telephony equipment vendors such as Avaya, Cisco, and DSG.
One of the following certifications is required: Avaya, VOIP, STU/STE, Call Managers, ACD, Tempest Repair
End user equipment familiarity is also required.
Candidate must have a total of 10 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 10 years of work history OR an Associate’s and 8 years, a Bachelors’ and 6 years, a Master's and 4 years or a PhD and 0 years of work history.
TSSCI (#tssci) (#polygraph)

Responsibilities

Install, repair, and maintain a variety of telephony and related equipment including telephone switches, remote switching modules, VOIP systems, and trunk interfaces.
Provide customers with capabilities of design services and make recommendations as to new equipment, upgrades, and capabilities to be incorporated into the existing network.
Employ in-depth knowledge of telephone switching and network technologies and hardware including VOIP.
Monday-Friday 0730-1630 and occasional after hours support as required

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone