Tier 2 Technical Support

TEKsystems • Birmingham, AL

383d • $62,005 - $87,090 • Hybrid

About The Position

The Tier 2 Technical Support role at TEKsystems involves providing advanced technical support to both internal and external customers, focusing on network, devices, software, and firmware issues. The position serves as a liaison between the company and its critical customers and vendors, and requires interaction with engineering teams to assist in product development and implementation. The role also includes troubleshooting and resolving complex customer issues with various products, while being open to travel up to 50%.

Requirements

• 5+ years of experience as a Tier II tech support, troubleshooting systems, networks, and devices.
• Experience in the telecommunication industry (T Mobile, Verizon, AT&T, etc.) is preferred.
• Experience interacting and assisting customers/clients in person.
• Experience with troubleshooting devices (walkie talkies, phones, tablets, computers, etc.) both remotely and in person.
• Tech-savvy individual with proficient technical knowledge.

Responsibilities

• Provide Tier II and Tier III support to all internal/external customers and sales regarding network, devices, software, and firmware.
• Serve as the liaison for the company and its critical customers and vendors.
• Interact with Engineering/IS to assist with the development and implementation of new products and services related to customer solutions.
• Provide feedback to Product Development and Sales on the functionality of new subscriber units and features.
• Support and assist in resolving all advanced customer issues with products such as Android, Harris, Catalyst, Orbit Routers, Bec Routers, and Advance Tec.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Voluntary Life Insurance & AD&D for the employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation, or Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees