Tier 2 Support Technician - Law Center
About The Position
The Tier 2 Support Technician works in a team environment to provide quality customer service and support within the Information Systems Technology department at the Law Center. The Technician is responsible for installing, maintaining, and upgrading computers and peripherals, installing and upgrading software applications, assisting faculty, staff and students with computer issues, troubleshooting and resolving computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledgebase, as well as directly to stakeholders. The position provides support for maintaining our computer labs, audio-visual classrooms, video conference and telephone systems. The position provides GOCard support services to faculty, students and staff. Day, evening and weekend hours required.
Requirements
- Minimum of BS degree in computer science/engineering related field.
- Up to two years related experience.
- Additional education may be substituted for experience.
- Additional experience may be substituted for education.
Responsibilities
- installing, maintaining, and upgrading computers and peripherals
- installing and upgrading software applications
- assisting faculty, staff and students with computer issues
- troubleshooting and resolving computer problems
- documenting and communicating activities and solutions within our service desk ticketing system and knowledgebase, as well as directly to stakeholders
- maintaining our computer labs, audio-visual classrooms, video conference and telephone systems
- providing GOCard support services to faculty, students and staff
Benefits
- Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Number of Employees
1,001-5,000 employees
