Tier 2 Support Specialist

Systems Integration & Development • Reston, VA

46d • Onsite

About The Position

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate. This is a full-time onsite position based in the Reston, VA area. Roles and Responsibilities Provide hardware and software support for Windows desktops and laptops Configure, test and install printers, scanners, network copier/printers Use computer images to install and configure laptops and PCs Ensure latest approved BIOS and patches are applied to PCs and laptops Support users with file shares and permissions issues Track, log and report each service request Additional duties as assigned Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

Requirements

• 2+ years of Windows Support experience
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
• Excellent problem-solving skills
• Strong knowledge of Windows operating systems
• Working knowledge of Microsoft Office Suite
• Excellent documentation, collaborative and communication skills, both written and verbal

Nice To Haves

• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred

Responsibilities

• Provide hardware and software support for Windows desktops and laptops
• Configure, test and install printers, scanners, network copier/printers
• Use computer images to install and configure laptops and PCs
• Ensure latest approved BIOS and patches are applied to PCs and laptops
• Support users with file shares and permissions issues
• Track, log and report each service request
• Additional duties as assigned

Benefits

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 1-10 employees