Tier 2 Support Specialist

HealthStreamNashville, TN
369dHybrid

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About The Position

The Tier 2 Customer Support Team owns and manages to resolution all cases escalated from Customer Service or through other channels, collaborating as needed with HealthStream cross-functional teams and vendor partners. Advocates for the customer to find timely resolution to issues, enlisting the assistance of other teams or management as needed.

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