Tier 2 Support Desk & Professional Services Project Specialist

Robinson Tech • Kennewick, WA

11d • $55,000 - $65,000 • Onsite

About The Position

This hybrid position blends Tier 2 technical support (20%) with client-facing project work (80%).

Requirements

• 3+ years IT support or related experience.
• Strong troubleshooting, communication, and documentation skills.
• Experience in professional services or project execution.

Nice To Haves

• Network+
• Azure Fundamentals
• MCSA
• PMP
• Familiarity with PSA tools such as Autotask PSA
• Experience with RMM platforms such as Datto RMM
• Knowledge of backup and disaster recovery solutions like Datto BCDR
• Understanding of Agile service delivery workflows
• Prior work in a Managed Services Provider (MSP) environment

Responsibilities

• Resolve Tier 2 escalated issues and perform root cause analysis.
• Execute assigned project tasks and milestones.
• Work closely with project managers, engineers, and clients.
• Document progress and maintain compliance with security standards.

Benefits

• Health benefits package covering medical, dental, and vision
• Simple IRA retirement option.
• $100/month cell phone allowance.
• Paid time off including vacation, sick leave, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed