Tier 2 Service Desk Technician (Information Systems Specialist 4)
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About The Position
The Oregon Health Authority has a fantastic opportunity for a Service Desk Technician - Tier 2 to join an excellent team and work to advance their IT career. The Office of Information Service's mission is to deliver technology solutions and services that support Oregon Health Authority and Oregon Department of Health Services in helping Oregonians achieve health, well-being, and independence. This position is responsible for providing day-to-day support to ODHS and OHA staff in the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the unit's ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software. IT business processes that are adhered to in performing day-to-day support includes incident management, change management, asset management, configuration management and other applicable IT service management functions.
