Tier 2 NOC Engineer

Comcast-posted 4 months ago
Full-time • Mid Level
Plano, TX
Broadcasting and Content Providers
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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

  • Responsible for being the escalation point of contact for all high level break/fix and maintenance issues or events for the OC.
  • Provides subject matter expertise for CRAN, CMTS, transport, Video, CDV, HSI and works closely with the engineering teams.
  • Performs a variety of highly complex analytical duties in the planning development, testing and evaluation of Comcast's network.
  • Responds to escalations and resolves issues that arise from hardware and software failures.
  • Manages network tuning, performance and designs strategies and makes recommendations to improve network performance.
  • Measures volume and performance of the network traffic; identifies utilization and performance issues.
  • Devises and implements strategies for solving network issues or increasing network performance.
  • Supports all the OC tools and alarms, analyze systems needs and determines priority of devices attached to the network.
  • Ensures the availability of networking services; studies, evaluates, analyzes and monitors the network to determine problem areas and/or areas of concern.
  • Monitors and isolates outages and impairments.
  • Provides subject matter expertise for all network equipment, technical training and support to other operational groups.
  • Updates code and software to ensure proper system performance.
  • Participates in the review of video failures, as appropriate and provides feedback to prevent future occurrences.
  • Acts as the SME in isolating problems between the CMTS, transport distribution and subscriber Modem equipment.
  • Provides technical support during the deployment of the CHSI product or the installation of additional CMTS's in the market.
  • Designs and creates tools that gather and integrate data from disparate systems.
  • Bachelor's Degree preferred.
  • 2-5 years of relevant work experience.
  • Experience in Network Operations and Network Systems.
  • Strong troubleshooting skills.
  • Experience with CRAN, CMTS, transport, Video, CDV, HSI.
  • Familiarity with Perl, C, C++, C#, PHP, ASP, JavaScript, SQL.
  • Comprehensive health insurance options.
  • 401k plan with company matching.
  • Paid time off and holidays.
  • Employee discounts on services.
  • Tuition reimbursement.
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