Tier 2 IT Technician (Secret clearance)

Information Management Group • Fairfax, VA

91d

About The Position

We are seeking an experienced Tier 2 IT Technician to support our HQ and customer site locations. This position will perform user problem analyses, troubleshoot and fix network outages, perform fiberoptic and CAT 6 installation, and ensure they provide professional solutions to customer requests and/or issues. Strong PC and network cabling experiences are required to support both HQ and customer locations in compliance with CMMC 2.0 and NIST 800-171 standards.

Requirements

• Bachelor's Degree and 2 years of experience or High School and 4 years of experience
• DOD Secret clearance or higher
• Strong PC and network cabling experience
• Ability to lead small teams or projects through cross functional coordination/collaboration with other departments
• Previous experience conducting technical interviews
• Assists key stakeholders in overall project execution
• Provides solutions through creative problem solving
• Organized mindset and can quickly shift from one priority to the next
• Efficient and effective with email communications
• Willingness to evolve with technology

Responsibilities

• Experience with IT hardware devices including Servers, Switches, Routers, ISPs, UPS, laptops, monitors, VOIP phones, Printers, and Copiers
• Experience with IT software applications including Windows Server, SharePoint, Windows Office 365 Enterprise, and Website management
• Familiar with cable installation, termination, and certification testing of Category 5e, 6, and 6a unshielded twisted pair cable, multimode fiber, and coaxial cables
• Excellent customer service and communication skills
• Must be willing to travel (NY, PA) on occasion per customer requests
• Ability to resolve issues of moderate complexity
• Technical aptitude to work with end users
• Knowledge and active experience with NIST 800-171
• Demonstrated knowledge and experience with CMMI/CMMC processes and compliance standards
• Participates in special projects as required.

Benefits

• Health, dental, vision, and life insurance
• Short term and long term disability insurance
• 401(k) with generous company match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Personal leave plus paid federal holidays
• Professional development and training assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree