Tier 2 IT Support Specialist- Arlington, VA
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About The Position
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. We are seeking an experienced IT Support Specialist to join our dynamic team. In this role, you will play a key part in enhancing the productivity of CoStar Group employees by serving as the primary point of contact for IT support and issue resolution. You will be responsible for diagnosing and resolving issues related to hardware, proprietary and third-party software, LANs, and VDI's. Support will be provided through multiple channels including phone, email, remote access tools, and in-person assistance. We're looking for someone who thrives on delivering exceptional customer service, takes initiative, solves problems efficiently, and communicates effectively. The ideal candidate will be comfortable managing multiple high-priority tasks in a fast-paced environment, ensuring timely and professional support at all times. This position is located in Arlington, VA and offers a schedule of 4 days on-site and 1 day remote.
