Magna5 MS LLC-posted 5 months ago
Full-time • Entry Level
Bristol, PA
This job is no longer available
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The Tier 2 Engineer will provide expert remote and on-site technical support for business clients, reporting to the End User Support Manager. The role involves handling escalation calls/tickets from Tier 2 helpdesk staff and owning tickets until they are fully resolved. The engineer will troubleshoot beyond the PC, including work with servers, network devices, and cloud systems. The position requires client interaction, so candidates should be polite and well-organized. The engineer will work from home when not on-site or attending staff meetings/trainings in the Bristol office.
