Tier 2+ IT Support & Cloud Operations Specialist (Remote)
About The Position
About Jorie AI Jorie AI occupies a uniquely interconnected position at the center of the healthcare industry. As an inseparable part of today's healthcare billing ecosystem, we use leading-edge, AI-infused Robotic Process Automation (RPA) to transform end-to-end Revenue Cycle Management (RCM) and provide premier financial and practice management services. Our Work Environment Remote-First: 100% remote opportunities within the USA. Career Growth: Significant potential for advancement. Work-Life Balance: Flexible environment promoting personal well-being. Culture: Collaborative and friendly company atmosphere. Benefits & Perks Financial: 401(k) matching up to 4%. Health: Comprehensive Medical, Dental, and Vision insurance. Security: Employer-paid Life insurance ($25,000) plus Long/Short Term Disability. Time Off: 2 weeks PTO and 10.5 paid holidays. Job Overview We are hiring a high-performing Tier 2+ technician who operates well beyond entry-level support. This role supports our Azure and Microsoft 365 environment, virtual infrastructure (VMs and VDI), endpoint management, and identity services. You should already be a strong systems-minded administrator. This role is for someone who understands how things work under the hood — and is actively pushing into security, not just talking about it. We operate in a regulated environment supporting healthcare-related functions. Security, compliance, and accountability are part of daily operations, not afterthoughts.
Requirements
- 4–6 years of progressive IT support/systems administration experience
- Proven Tier 2 capability with independent problem-solving
- Hands-on Azure experience (VMs, RBAC, identity concepts)
- Strong Microsoft 365 administration background
- Experience with Intune-managed endpoints
- Experience supporting VDI (Azure Virtual Desktop preferred)
- Demonstrated root-cause troubleshooting ability
Responsibilities
- Act as an escalation point beyond Tier 1 and own complex incidents end-to-end
- Troubleshoot advanced Windows 11, mobile device, and virtual machine performance issues
- Support Azure infrastructure, including VMs, Development, and virtual desktop environments
- Administer Microsoft 365 (Exchange Online, Teams, SharePoint, licensing)
- Manage Entra ID (user lifecycle, group management, MFA, access control issues)
- Deploy and enforce Intune device policies and compliance standards
- Diagnose and remediate endpoint security posture issues
- Own patch validation, vulnerability remediation, and system hardening
- Document thoroughly and follow structured operational practices
- Maintain strong alignment with HIPAA/HITRUST security controls
Benefits
- 401(k) matching up to 4%
- Comprehensive Medical, Dental, and Vision insurance
- Employer-paid Life insurance ($25,000) plus Long/Short Term Disability
- 2 weeks PTO and 10.5 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
