Tier 2 Customer Care Representative

Fubo•Dallas, TX

1d•Remote

About The Position

FuboTV Inc. is a consumer-first live TV streaming company that is defining the future of TV. Ranked among The Americas’ Fastest-Growing Companies 2025 by the Financial Times , FuboTV owns Hulu + Live TV (entertainment), Fubo (sports) and Molotov (entertainment and sports), which stream in markets around the globe. Our Mission: Our mission is to deliver premium sports, news and entertainment programming through a best-in-class user experience that offers greater choice, flexibility and value. Central to executing our mission is the AI technology built out of Fubo India. Our Bangalore office is a critical tech hub for Fubo, and is leading the company's tech innovation on a global scale. About the role: This role is a full time remote position. Fubo is currently seeking a Tier 2 Customer Care representative to deliver world-class support and build customer satisfaction and loyalty by handling all inquiries regarding Fubo’s service and customer subscriptions over the phone and online (via email and social media). We need a resourceful and attentive individual who can best use all their tools and technologies to help resolve customer service issues. The ideal candidate will be expected to complete ongoing training to stay abreast of product, service, policy changes, and technical issues relevant to our users. The candidate will also provide effective and timely resolution of a range of customer inquiries from billing, technical, and social media and should strive for a one-call resolution of customer issues.

Requirements

High school diploma or GED equivalent
Ability to speak, read, and write professionally
Experience handling advanced customer care contact contacts escalation from Tier agents
Experience with social media platforms, managing posts, and engagement.
Excellent interpersonal skills
Ability to identify and meet customer's needs and requirements
Exceptional phone and customer service skills
Punctual, regular, and consistent attendance is required
Excellent telephone etiquette, verbal, and written communication skills
Must be self-motivated with a demonstrated ability to work independently in a fast-paced environment
Ability to establish and maintain effective relationships with customers
Strong team and interpersonal relationship skills conducive to team development
Ability to work independently, make judgment decisions, and demonstrate consistent follow-through
Very strong written and verbal communication skills are required
Exercises good judgment in decision-making to routinely deliver exceptional customer support at all times
Must be available for the weekend (Saturday & Sunday) hours
Most Call Center employees work on a shift basis, and as such will be required to periodically rotate shifts and regular days off
All customer care representatives must be willing to work all shifts, overtime, holidays, and emergency shifts as required

Benefits

At Fubo, you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation
Professional development courses and learning opportunities
Fubo provides a highly competitive compensation based on experience and market standards
Robust benefit package including Health/Dental/Vision coverage, 401k, Life Insurance, and commuter benefits
Free Premium Fubo Account
Unlimited PTO days and regular company-wide activities.

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