Tier 2 Azure Cloud Application Support
About The Position
Job Description - Triage & Resolve support tickets as per the defined Service Level agreement - Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls. - Tickets investigation; statistical analyses, testing and analysis of application failures - Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor - Involve in Application Availability & performance monitoring - Responsible for performing other job duties as assigned by management from time to time. Typical task breakdown: - Triage & Resolve support tickets as per the defined Service Level agreement - Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls. - Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor - Involve in Application Availability & performance monitoring - Develop scripts and automation tools to better detect and correct application issues - Develop monitoring and alerting capabilities to proactively detect application issues
Requirements
- At least 2-4 years of experience in Application Support
- Expertise with relational databases support, querying and database reporting preferably SQL Server / Snowflake
- Experience with Azure services
- Experience troubleshooting issues related to UI / App Services & Data flow
- Expertise with high availability architecture
- Experience in Monitoring Tools (Ex: Thousand Eyes, App Insights, Grafana etc.,)
Nice To Haves
- Background in data management or data operations / Familiarity with ADO pipeline framework
- Experience as SRE ( Site Reliability Engineering) for improving the application Availability / Performance
- Experience with Python / related scripting language for automation needs
Responsibilities
- Triage & Resolve support tickets as per the defined Service Level agreement
- Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
- Tickets investigation; statistical analyses, testing and analysis of application failures
- Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
- Involve in Application Availability & performance monitoring
- Responsible for performing other job duties as assigned by management from time to time.
- Develop scripts and automation tools to better detect and correct application issues
- Develop monitoring and alerting capabilities to proactively detect application issues
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
