AB1: Tier 2 Audiovisual Technician
About The Position
The Academic Building 1 (AB1) Tier 2 Audiovisual Technician provides advanced on-site audiovisual (AV) support for Virginia Tech's Academic Building One in Alexandria, VA, and the Virginia Tech Research Center in Arlington, VA. Serving as an extension of the Classroom AV Services (CAVS) department in Blacksburg, this position ensures that the user experience at Northern Virginia locations aligns with the standards established university-wide. Reporting to the Academic Technology and AV Services Manager at AB1, the incumbent will deliver professional AV support, system maintenance, and technical training to faculty, staff, guests, and students. Responsibilities include preventative maintenance, troubleshooting complex technical issues, assisting with AV installations, and maintaining accurate documentation in the department's ticketing and asset management systems. This role is instrumental in supporting Virginia Tech's ongoing expansion in the Northern Virginia region and ensuring reliable, high-quality classroom technology experiences.
Requirements
- Several years of experience in the audiovisual industry
- Demonstrated experience providing technical and customer support for AV systems.
- Strong understanding of AV signal flow and system architecture.
- Proficiency with web conferencing and lecture capture platforms.
- Experience in the usage and configuration of Crestron and QSC systems.
- Effective written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Ability to lift and move up to 50 pounds and work from ladders as necessary.
- Possession of a valid driver's license.
Nice To Haves
- Experience in a higher education environment.
- Experience with audiovisual installations.
- Experience with Windows, macOS, iOS, and Android operating systems.
- Live event production experience, including video streaming, recording, and audio mixing.
- Industry certifications are preferred (e.g., Avixa CTS, CTS-I, CTS-D; Crestron; QSC)
- Foundational knowledge of IT networking principles
Responsibilities
- Provide high-quality, professional audiovisual support to end users.
- Conduct regular testing and preventative maintenance of AV systems to ensure optimal performance.
- Train and provide technical guidance to Tier 1 Technicians and student staff.
- Troubleshoot, diagnose, and resolve hardware and software issues promptly.
- Assist with AV installations and verify full system functionality.
- Maintain accurate documentation in ticketing and inventory management systems.
- Ensure all instructional spaces are properly equipped and prepared for academic use.
- Support events through training, setup, and monitoring
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Educational Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
