MSP experienced field technician: Tier 1/Tier 2

Aris Search • New Castle, DE

62d • $60,000 • Onsite

About The Position

We’re seeking a motivated Tier 1 / Tier 2 Field Technician to join our growing MSP team in New Castle, Delaware. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people solve technology problems, and has a genuine passion for learning. You’ll be the face of our company, providing on-site and remote IT support, troubleshooting client systems, and ensuring every interaction reflects professionalism, empathy, and clear communication. For the right person, this position offers a clear growth path into a Senior Engineer or Systems Administrator role as your skills and experience develop.

Requirements

• 1–3 years of hands-on IT support experience, preferably within an MSP environment.
• Strong understanding of the Microsoft ecosystem: Windows OS, Microsoft 365, Azure, and Active Directory.
• Basic networking knowledge (DNS, DHCP, VPN, firewalls, switches, routers).
• Excellent customer service and communication skills — able to explain technical issues in plain language.
• Strong problem-solving ability and eagerness to learn new technologies.
• Valid driver’s license and reliable transportation for client visits.

Nice To Haves

• Experience with RMM and PSA tools (ConnectWise, N-central, Datto RMM, etc.).
• Familiarity with Intune, SharePoint, Teams, and cloud identity management.
• Basic scripting or automation (PowerShell preferred).
• Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals, etc.) a plus.

Responsibilities

• Serve as the first and second line of support for client technical issues via phone, email, remote sessions, and on-site visits.
• Diagnose, resolve, and document hardware, software, and networking issues.
• Install, configure, and maintain Windows desktops, laptops, and peripherals.
• Manage and support Microsoft 365, Azure AD, Exchange Online, and related cloud services.
• Support and administer Active Directory, group policies, and user account management.
• Collaborate with senior engineers for escalations, project implementations, and ongoing client initiatives.
• Maintain clear communication with clients — setting expectations and following through until resolution.
• Keep detailed, accurate documentation in the PSA/ticketing system (e.g., ConnectWise, Autotask, or similar).
• Participate in occasional after-hours maintenance or emergency support as needed.

Benefits

• Collaborative, growth-oriented team environment.
• Direct mentorship from senior engineers.
• Exposure to diverse technologies and real-world IT environments.
• Support for training, certifications, and professional development.
• Competitive salary (up to $60k) and benefits package.
• Opportunity to advance into a Senior Engineer or Systems Administrator role as you grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed