Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon•Cedar Rapids, IA
440d•Remote
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About The Position
The Tier 1 Technical Support Representative is responsible for providing exceptional customer support through inbound telephone, email, and chat interactions. This role focuses on resolving customer inquiries related to hardware, software, and account management while ensuring high levels of customer satisfaction. The representative will document all interactions and escalate issues as necessary, contributing to both individual and team performance goals.
