Tier 1 Support Technician

DELAWARE VALLEY FLORAL GROUP LLC • Mantua Township, NJ

2d • $25 - $30 • Onsite

About The Position

This position will provide Tier 1 desktop and helpdesk support, assist with day-to-day IT operations, and help ensure our employees have the tools and technology they need to succeed by troubleshooting problem areas (in person or virtually) in a timely and accurate fashion, providing end-user assistance as needed, and completing other duties as assigned.

Requirements

• 1+ years recent experience in a desktop support role
• CompTIA A+ Certification (required or actively working toward)
• Basic understanding of computer hardware, operating systems, and application troubleshooting
• Working knowledge of Microsoft Office applications
• Basic understanding of networking concepts and cabling

Nice To Haves

• Experience with VoIP phone systems, a plus
• Familiarity with asset management or ticketing systems, a plus
• Experience supporting both onsite and remote users, a plus

Responsibilities

• Deploy, configure, upgrade, and maintain desktop and laptop computers
• Provide Tier 1 help desk support and respond to IT support requests in a timely manner
• Troubleshoot hardware, operating systems, and basic application issues
• Set up and support IT needs for new hires and terminations, including user account creation and deactivation and phone and workstation configuration
• Maintain and support hardware such as printers and RF scanning equipment
• Manage hardware assets, including inventory tracking and documentation
• Monitor and order printer consumables and other IT supplies
• Assist with basic network connectivity and cabling as needed
• Document procedures, configurations, and support activities
• Follow IT security policies and procedures and help educate users on security awareness and acceptable use practices

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Short- and long-term disability benefits, life insurance and other supplemental benefit offerings
• Flexible Spending Accounts
• Paid time off, sick time and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed