GD Information Technology, Inc.-posted about 1 year ago
$53,550 - $72,450/Yr
Full-time • Entry Level
Remote • Beale Air Force Base, CA
10,001+ employees

The Tier 1 Network Monitor position at GDIT involves providing critical support for the 480th Intelligence, Surveillance, Reconnaissance (ISR) Wing Security Office and the Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center (DPOC). The role requires conducting fault management to detect, isolate, and correct network anomalies on a continuous basis, ensuring seamless help desk support and effective escalation of issues to higher technical tiers. This position is essential for maintaining operational integrity and providing technical support in network planning and engineering.

  • Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24/7 basis.
  • Monitor all nodes for operational integrity.
  • Respond to trouble calls and initiate trouble tickets.
  • Maintain logs to document anomalies and corrective actions taken.
  • Examine trouble and error logs for troubleshooting and metrics capture.
  • Provide technical support to resolve problems or escalate to appropriate levels.
  • Monitor and administer network tools for troubleshooting and trend analysis.
  • Log all network issues using the approved system of record for problems and maintenance.
  • Provide technical support in data network planning, engineering, and design.
  • Report trouble calls to the MCC in the DOC and provide hourly updates until resolution.
  • Provide quarterly metrics illustrating trends and workload in a PowerPoint presentation.
  • Minimum of three (3) years' of network operations experience.
  • Possess IAT Level I certification.
  • Demonstrated knowledge of network monitoring tools.
  • Medical plan options, including Health Savings Accounts
  • Dental plan options
  • Vision plan
  • 401(k) plan with company match
  • Flexible work weeks
  • Paid time off plans including vacation, sick, personal time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave
  • Short and long-term disability benefits
  • Life insurance and accidental death and dismemberment insurance
  • Critical illness insurance
  • Business travel and accident insurance
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