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The Tier 1 IT Support Specialist role is designed for individuals who will provide essential user support in a large financial company. This position involves a mix of remote and deskside support, focusing on the Windows and Microsoft product lines, including Active Directory, Outlook, Exchange, and MS Teams. The role emphasizes excellent customer service and communication skills, as the specialist will interact directly with end users. This is a contract-to-hire position, requiring a hybrid work model with a significant onsite presence.