Tier 1 Helpdesk Remote (Birmingham, Charlotte- or Nashville)
Consultnet•Dallas, TX
423d•$41,600 - $49,920
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About The Position
The Tier 1 Help Desk position is a remote role focused on providing initial support for user inquiries and technical issues. The primary responsibilities include identifying, investigating, and resolving user problems, as well as managing incoming calls and documenting issues in ticket tracking software. This role serves as the first point of contact for users and escalates more complex issues to Level II analysts as needed. The position requires strong customer service skills and a basic understanding of IT systems.
