Tier 1 Help Desk
About The Position
This Tier 1 Helpdesk position is a front‑line support role responsible for delivering exceptional customer service while assisting end users with hardware, software, and system issues in a high‑volume environment. The analyst will respond to incoming requests via phone or messaging, run diagnostics, identify root causes, and provide accurate, timely resolutions. This role requires strong communication skills, the ability to troubleshoot across Windows environments, and the discipline to document all interactions in the ticketing system. The position also involves collaborating with internal support teams, following established processes, and contributing to service improvements. Ideal candidates bring at least one year of IT support experience, a customer‑first mindset.
Requirements
- Strong communication skills
- Ability to troubleshoot across Windows environments
- Discipline to document all interactions in the ticketing system
- At least one year of IT support experience
- Customer‑first mindset
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
