Tier 1 Help Desk Support (In Person)
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About The Position
Reliable Technology Services is a Managed IT Service Provider based in Frisco, Texas, dedicated to building enterprise-class infrastructure, voice, and data networks for small and medium-sized organizations. Founded in 2007, our mission is to deliver superior technology solutions with integrity, driven by a team of experts who excel at solving complex business problems. As a key member of Reliable Technology's Partner Success Team, the Tier 1 Desktop Support Technician plays a crucial role in ensuring the smooth operation of client computer systems, both on-site and remotely from our Frisco office. This position involves identifying risk areas that clients need to address, performing technical service work, and maintaining effective communication with clients, third parties, and vendors. The Tier 1 Desktop Support Technician is responsible for installing, troubleshooting, and maintaining a variety of computer systems, software, peripheral devices, servers, and network equipment. A strong focus on customer service is essential, as this role requires a commitment to providing effective and efficient support while respecting client needs and company profitability. Success in this position requires a keen understanding of Reliable Systems, client environments, service and product offerings, and vendor and partner programs. The technician must also maintain technical competency to effectively address client needs and contribute to the overall success of the organization. In addition to technical skills, the role demands strong interpersonal abilities, attention to detail, and the capacity to work in a fast-paced environment. The technician will engage in daily tasks such as responding to client service requests, evaluating and prioritizing service tickets, and maintaining accurate documentation of service events. Regular participation in team meetings and ongoing professional development is encouraged to foster growth and learning within the team. Overall, the Tier 1 Desktop Support Technician is a vital position that supports Reliable Technology's commitment to delivering exceptional service to our clients.
