Tier 1 Help Desk Specialist

BlueWater Federal Solutions • Tullahoma, TN

21d

About The Position

BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB.

Requirements

• Associate degree in computer science or related field
• Proficient working knowledge of computer systems, hardware and software
• Proof of: CompTIA Security+ CE certification MTA - Windows Operating System Fundamentals HDI Customer Service Representative within 180 days of employment
• Must have an active Secret clearance or the ability to obtain one

Responsibilities

• Implement a broad set of technologies.
• Handle phone and email support requests as an advocate for the resolution of client issues.
• Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature.
• Handle problem recognition, research, isolation, resolution and follow-up for routine user problems.
• Log and track calls using Remedy, while maintaining detailed notes of the customer's request.
• Write or revise user training documents and procedures.
• Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees