TIER 1 HELP DESK SERVICE SPECIALIST
Chugach Government Solutions•Redstone Arsenal, AL
262d
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About The Position
The service desk is the single point of contact for Army Materiel Command's command and control (C2) and mission/business systems. The Tier I Help Desk Service Specialist provides immediate triage and analysis for the C2 systems to include VTC/teleconference scheduling, Secure Voice applications, briefing and conference room A/V support. Handles >70% of customer issues before escalating to another tier.
