Tier 1 Help Desk Analyst - Rocket Center, WV
IBM•Rocket Center, WV
456d•$32,717 - $49,075
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About The Position
The Tier 1 Help Desk Analyst at IBM will provide frontline support in a fast-paced Call Center environment, focusing on troubleshooting and resolving customer incidents. This role emphasizes effective communication and timely updates to customers while ensuring a high level of user satisfaction. The position requires onsite work at the Rocket Center facility for at least three days a week, with some flexibility for remote work on other days.
