Tier I Field Technician - Charlotte, NC

Technology Lab•Charlotte, NC

120d•Hybrid

About The Position

The Tier 1 Field Tech will be responsible for onsite and remote technical support. They will be responsible for installing, configuring, troubleshooting, and maintaining various hardware and software systems, including but not limited to: network hardware, access points, projectors, doc cams, and charging carts. The Tier 1 Field Tech will work closely with the Tier 2 and 3 techs to resolve more complex issues.

Requirements

High school diploma or equivalent;
1-2 years of experience in a technical support role
Technical knowledge of Google Workspace, Microsoft 365, Macs, PCs, and Chromebooks
Ability to identify network hardware, including switches, racks, firewalls, patch panels, and fiber
Ability to lift up to 50 pounds and stand on feet for long periods of time
A valid driver's license
Excellent communication and customer service skills
Professional appearance and demeanor
Availability to work onsite at clients 70% of the time and remotely 30% of the time
Ability to work occasional evenings and weekends as needed
Willingness to participate in an on-call rotation

Nice To Haves

CompTIA A+ certification is preferred

Responsibilities

Provide onsite and remote technical support to clients
Install and configure various hardware and software systems, including network hardware, access points, projectors, doc cams, and charging carts
Diagnose minor A/V issues such as HDMI, projectors, doc cams
Handle help desk tickets and escalate issues to higher tier techs as needed
Provide excellent customer service and technical support
Ensure proper documentation and communication of all client interactions and resolutions
Work closely with other techs to resolve complex technical issues