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The Tier 1 End User Support Technician at Magna5 MS LLC is responsible for addressing customer issues related to IT support, including troubleshooting and fulfilling service desk requests. This role requires a self-motivated individual who can work independently while collaborating with team members to resolve technical problems. The technician will primarily work from home with one day a week in the office and occasional client site visits, focusing on providing quality customer service and maintaining a strong work ethic.