As a Tier 1 Dispatch Agent working with elevators, you will communicate between passengers, technicians, and inspectors during elevator entrapment events.
Pay close attention to call details for accurate communication and resolution
Remain empathetic when interacting with passengers during entrapment situations
Maintain a quality result of 90% on calls and an error rate of less than 1%
Adhere to scripts and procedures
Meet weekly call metrics while maintaining a quality result of 90% on calls and an error rate of less than 1%
Document and efficiently report all entrapment events
Full range of benefits to help employees achieve financial, emotional, mental, and physical well-being
Support for community involvement through Making Lives Better with Alorica (MLBA)