Tier 1 Dispatch Agent in Lake Mary, FL

Alorica • Lake Mary, FL

75d • $17

About The Position

Join Team Alorica! At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within! But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Responsibilities

• Pay close attention to call details for accurate communication and resolution
• Remain empathetic when interacting with passengers during entrapment situations
• Maintain a quality result of 90% on calls and an error rate of less than 1%
• Adhere to scripts and procedures
• Meet weekly call metrics while maintaining a quality result of 90% on calls and an error rate of less than 1%
• Document and efficiently report all entrapment events

Benefits

• Full range of benefits to help employees achieve financial, emotional, mental, and physical well-being
• Opportunities for career advancement with over 70% of leaders promoted from within
• In-house non-profit charity focused on empowering people through mission-focused work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees