Tier 1, Customer Support Specialist

Alpine IQ (AIQ)

89d

About The Position

As a Customer Support Specialist at Alpine IQ, you will be at the forefront of ensuring our customers have a seamless and exceptional experience with our software. You will provide top-notch support, assist in troubleshooting issues, and offer guidance to help customers make the most of our SaaS products. Your commitment to customer satisfaction is pivotal to our mission of delivering unparalleled service and fostering long-term customer relationships.

Requirements

• Minimum one year of experience in a technical customer service role such as software, network databases, hardware, or desktops.
• Proficiency in API keys, highly preferred.
• Experience working multi-channel communication for technical support (phone, email, tickets, chat).
• Detail oriented and customer first approach.

Responsibilities

• Provide Technical Customer Service by answering questions and troubleshooting technical problems through chat, email, and phone.
• Oversee Customer Service Improvements by following up on customer service interactions to measure customer happiness and improve support quality.
• Recommend Product Improvements by identifying patterns and contributing to product and system improvements, and communicating with managers to report suggestive takeaways.
• Assist Tier 2 or the Manager of Customer Support with Special Projects or other duties as assigned.

Benefits

• Remote work environment - we don't have an office!
• Medical, Dental, Vision, and ancillary benefits
• 401(k) Company Match
• Flexible Time Off
• Home Office Benefit
• Paid Parental Leave
• Virtual Events & Annual Company Meetup
• Company Laptop
• ....and More!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees